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With most DIY systems, such as the SimpliSafe Home Security Kit, the Ring Alarm Security Kit, and the Nest Secure, you purchase the hardware outright and can avoid any monthly fees if you decide to self monitor.

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For user experience tests, we see what each system and its companion smartphone app can do.

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Those are both great ways to provide strong customer service, and to show that the customers matter to the company.

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home security columbus ohioIt can cover a lot of square footage of your home, with each device featuring built in sensors that are triggered by motion. Upon detecting an intruder’s movement, the alarm goes off and an alert is sent to your smartphone, while a short video clip of the event is uploaded to Blink’s cloud storage. You can even integrate the security cameras with Amazon Alexa enabled devices. Install a reliable security system in just one day. DIY home security systems will help to protect your home and your family. Customer service may not be a high priority when you purchase a security system, but if you choose Frontpoint, you’ll be glad you did precisely because of the customer service the company provides. Just because Frontpoint has a do it yourself installation, it doesn’t mean that you’re on your own if you need a little guidance. The professional and polite customer service representatives can help you decide where to set up your new security equipment, troubleshoot any potential issues with your system, and answer questions about specific equipment capabilities or about home security in general. The customer service representatives know their stuff and are willing to go the extra mile to ensure that each customer is comfortable with his or her security system. With the concierge level customer service, you might expect to pay an arm and a leg, but Frontpoint is one of the most affordable home security systems on the market. Equipment packages start at $100 and can be customized to include almost any security product.
She manages SDM’s Monitoring Today supplement, an annual supplement devoted to central stations and the business of monitoring. She also manages SDM’s Dealer of the Year and Systems Integrator of the Year Award programs. Systems integration is one of Karyn’s “beats”; she manages Today’s Systems Integrator e newsletter from SDM. Karyn has an MSJ in Journalism magazine publishing degree from Northwestern University, and more than 20 years’ experience writing for and about the security industry. Meet Karyn at industry conferences. 4.

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emergency medical alertsThis creates added importance to maintaining existing customers, and Parks Associates research shows these customers largely value price savings. When those who terminated service in the past year were asked the reason for terminating their service, 36 percent said they didn’t feel the service was worth what they were paying for it. This is why smart home kit vendors offering self monitoring have the potential to grow more quickly by addressing the needs of non traditional security customers. These customers are increasingly interested in home control and potentially security but not in professional monitoring fees. — Contributed by Tom Kerber, Director, IoT Strategy, Parks AssociatesAs Managing Editor, Karyn Hodgson writes exclusive cover stories, such as SDM’s State of the Market series, as well as other feature length articles and case studies. She manages SDM’s Monitoring Today supplement, an annual supplement devoted to central stations and the business of monitoring.